Last updated January, 3, 2024

Assist.io trading as Liquid New Media Limited  ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and disclose information through our SAAS tool, Assist (the "Service").

Information We Collect

At Assist, we value your privacy and are committed to ensuring the highest level of confidentiality and security for your information. Here's what you need to know about the information we collect when you use our Service:

1. Account Information:
When you create a Assist account, we collect your name and email address. This information is essential to personalize your experience and enable various features of the Service.

2. Integrations:
As you integrate your various marketing platforms with our Service, we collect information that you input, including the details about the platforms you're connecting and any associated data. This data is necessary to provide you with accurate analytics, reports, and insights. For data collected from Google APIs, we adhere to Google's API Services User Data Policy, including the Limited Use requirements. Continue reading for further information.

3. Chat Interactions and AI Data Sharing:
Your chat interactions and data from connected third-party services may be shared with our private version of OpenAI models hosted on Microsoft Azure and OpenAI's GPT model for chatbot functionality. This sharing is essential for the service and is detailed in the section below: "Third-Party and Proprietary AI Tools."

4. Usage Information:
To help us understand how you interact with our Service and enable us to improve your user experience, we collect information about your usage. This may include log data, device information, and other data related to your activities within our Service.

5. Data Processing:
At Assist, your data's privacy is a top priority. We process data on-the-fly and do not store any data in databases, except for chat history as detailed in the "Third-Party and Proprietary AI Tools" section. This ensures your data stays where it belongs—with you.

We use the information we collect to:

Provide, Maintain, and Improve the Service:

We use your information to deliver the services you request, maintain your account, and enhance your experience with Assist.

Respond to Your Requests and Inquiries: Your information helps us respond to your customer service requests, support needs, and other inquiries.

Communicate with You:
We use your information to communicate with you about the Service, updates, and other informational or promotional content.Analyze and Monitor Usage: We use analytics tools to track how users interact with the Service, which helps us make data-driven decisions for improvements.Detect, Investigate, and Prevent Fraud and Other Illegal Activities: We use your information to protect the security and integrity of the Service by detecting and preventing fraudulent or illegal activities.

Authentication And Authorized Data Access

User authenticates with the 3rd party provider such as Google account. Upon authentication, user allows the application:
‍
1. Associate user with personal info on Google
2. See user's personal info, including any personal info user made publicly available
3. View user's email addressEmail address and other credentials of authenticated user, are encrypted and stored in the database of the application, within infrastructure of Google. This can be used to restrict or fully block the service for a particular user in case of the breach of the terms of use. User's authentication credentials can be deleted upon the request.

Terms & Conditions

Last updated July, 31, 2023

These terms and conditions ("Terms") govern your access to and use of Assist, a software-as-a-service tool ("Service") provided by Liquid New Media ("we" or "us"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

Use Terms for Assist

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during the term of these Terms.

You may not use the Service in any way that could damage, disable, overburden, or impair the Service or interfere with any other party's use and enjoyment of the Service. You may not attempt to gain unauthorized access to the Service or any part of it, other accounts, computer systems, or networks connected to the Service, through hacking, password mining, or any other means.

You are solely responsible for all data, information, and content uploaded, stored, or processed using the Service. You represent and warrant that you have the necessary rights to upload, store, and process such data, information, and content using the Service and that your use of the Service complies with all applicable laws, regulations, and industry standards.You are solely responsible for all data, information, and content uploaded, stored, or processed using the Service. You represent and warrant that you have the necessary rights to upload, store, and process such data, information, and content using the Service and that your use of the Service complies with all applicable laws, regulations, and industry standards.

Payment and Subscription
By subscribing to Assist, you agree to the following terms and conditions:

Subscription: A
Assist is offered on a free or subscription basis. You will be billed in advance on a recurring and periodic basis (each period is referred to as a "billing cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing.

Payments:
All payments are processed by our payment partner, Stripe. By providing a payment method, you expressly authorize us and Stripe to charge the subscription fees at the start of every billing cycle.No Refunds: Payments are non-refundable and there are no refunds or credits for partially used periods. Following any cancellation, however, you will continue to have access to your subscription through the end of your current billing cycle.

Cancellation:
You can cancel your subscription at any time. Please note that you must cancel your subscription before it renews for a subsequent billing cycle in order to avoid being charged for the next billing cycle.Changes: We reserve the right to change our subscription plans or adjust pricing for our service in any manner and at any time as we may determine in our sole and absolute discretion.If you have any questions about your Assist subscription or these terms, please reach out to us at contact@assist.io.

Marketing Emails
By signing up or creating an account on this website, you agree to receive marketing emails from us, unless you choose to unsubscribe. These emails may include promotional offers, product updates, newsletters, or other information related to our services. We value your privacy and assure you that your email address and personal information will be handled in accordance with our Privacy Policy.

If you wish to unsubscribe from our marketing emails, you can do so by clicking the "unsubscribe" link provided at the bottom of each email. Please note that even if you unsubscribe from marketing emails, you may still receive transactional or account-related communications regarding your use of our services.

"Confidential Information" means any information disclosed by either party to the other party that is marked as confidential or should reasonably be considered confidential given the nature of the information and the circumstances of its disclosure.The recipient of Confidential Information will maintain the confidentiality of the Confidential Information and will not disclose it to any third party, except as necessary to provide the Service or as required by law.

Termination
Either party may terminate these Terms upon written notice to the other party if the other party breaches any material term of these Terms and fails to cure such breach within thirty (30) days of receiving written notice of the breach.Upon termination of these Terms, you must immediately cease all use of the Service and destroy all copies of the Service in your possession.

User Data
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.Disclaimer of Warranties

The Service is provided "as is" and "as available" without any warranties of any kind, whether express or implied.We do not warrant that the Service will be uninterrupted or error-free, or that the Service will meet your requirements or expectations.We expressly disclaim any and all warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

Third-Party Website and Content
The Site may contain (or you may be sent via the Site) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Use no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

Contact Us
In order to receive further information regarding use of the Site, please contact us at: contact@assist.io